A) What you hope to gain out of the 23 Things programme?
- I hope to learn some tips and tricks that I can use in my work as a Knowledge Exchange and Impact Officer and share with the researchers in my centre.
- I hope to learn some techniques that I might be able to use with my students on the MSc in Science Communication, to enliven my teaching of their social media course.
- I hope to read about the experiences of other people and how they use digital technologies in their work and teaching.
No, i was not aware of these documents.
I think they are mostly just common sense, but it is useful to know who to turn to when more complicated situations arise (e.g. freedom of information requests).
For such a large and varied organisation as a University, it is almost impossible to write guidelines that will be of practical use to everyone, as they will be using social media in such different ways and for different purposes.
The instructions to respond to comments quickly is quite reasonable from a social media point of view (in social media terms, 48 hrs is too long). However, from a practical, staff resources point of view, this could be a challenge.
The flow chart at the bottom is a nice practical way to deal with comments and a nice way to lay it out, which avoids chunks of text. I’ve seen a similar thing released by the US Airforce, to encourage their staff to comments and counterblog https://www.webinknow.com/2008/12/the-us-air-force-armed-with-social-media.html